Read about what our existing customers think about Bill Buckle Subaru!
Purchase and had my cars serviced at Subaru Brookvale for many years. They always do a great job.
- Bruce Cumming
It was such a refreshing experience to deal with Nikki Carter at Bill Buckles Brookvale. I was recently wandering around the car yard looking for a car for my son and was helped and pointed in the right direction by Nikki. It was so nice to deal with a lady sales rep who was extremely knowledgeable on her analysis of vehicles and listened to what we were looking for. We ended up purchasing a car that day and the whole process from the beginning to the end was to be complemented. I will come back with my daughter next time when she upgrades so don't go anywhere Nikki we will be back !!! Cheers, Katherine
- Katherine Jones
Buying a car can be a difficult and stressful event but all the staff, especially Tim, were outstanding at Bill Buckle Subaru. They were understanding, very helpful, generous with their time and not condescending. After exploring 7 other car companies, I found my experience refreshing and would not hesitate recommending them.
- Sandra Tutt
Overall I was very pleased with the service at Bill Buckle. I recently purchased a new vehicle there with a trade in. The communication with Tim Fletcher was the best part of the process. He was quick to reply to any questions I had. At the time of pick up the run down of the car was fantastic and he was again available to answer any questions after leaving the shop. I would recommend Tim and his team from Subaru Bill Buckle to anyone looking to purchase a new car.
Hi Max, I wanted to send you a quick thank you note. The family and I appreciate how you looked after us. Picking up the car was quite a nice and enjoyable experience.
The car is going great and we are getting used to a lot more technology and the keyless entry and start. The kids have already worked out all the music and entertainment.
Thanks again for your professional and very enjoyable service.
- Michael B
To the general manager, I would like to congratulate a member of your staff. Chris one of the service managers in Subaru is an absolute champion. He went above and beyond today helping me with a major issue caused from a tyre fitters. An absolute pleasure to deal with.
- Scott B
I found Bill Buckle Auto group staff to be informative, on the ball and very willing to provide the customer [me] with an easy, trouble free pathway to purchasing a new car. Nothing was too much trouble and they explain details about the car and the purchase process with ease and honesty. The service staff for Subaru are excellent, very helpful and reassuring. I will recommend friends make the effort to go to Brookvale and meet the staff and check out what is on offer.
- Rae G
We were looking at other cars at other dealerships and considered other vehicles. However, we found Daniel to be so each to deal with. He gave my husband and i lots of information and was able to tell us a lot about the cars. He asked us a lot of questions and listened and we felt he understood what we were wainting. He returned all our calls probmptly and was extremely response. Nothing seemed to be too much, he has a real "can do" attitude. He organized the test drive to suit our schedules. And negotiated cleanly and his clarity in communication engendered a sense of trust and ease, and we decided to go with Subaru as a result. He was very professional at all times, and we never lost interest even after we picked up the car, it was excellent customer service.
- Geraldine C
As you can see below I am in the customer service business as well and appreciate how important feedback on customer experience is.
I would like to take the opportunity to provide feedback on Sebastian – the absolute reason why our mild interest in a Subaru for my wife turned into two purchases worth over 100K in total.
Sebastian was welcoming, knowledgeable and didn’t make us feel pressured. When I provided feedback on how we wished to be treated as potential customers he immediately adjusted his energy to the perfect level for us to assess and decide whether we were really keen on the two vehicles.
Just as importantly, on delivery Sebastian could not have been more diligent and patient as he showed us through the features of both vehicles on the Friday night.
Great employees deliver great outcomes and I wanted to share my experience of Sebastian with you both.
- Peter Loughnan